Privacy Policy

Introduction

ELForest Estate (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elforest.estate or use our villa rental and investment services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms (name, email, subject, message)
• Make villa bookings (email, phone, villa preferences, dates, guest information)
• Request investment information (contact details)
• Subscribe to our newsletter
• Communicate with us via email or phone

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Facebook Pixel and Google Analytics data

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Process villa bookings and reservations
• Provide customer support and communication
• Manage your account and preferences
• Send booking confirmations and updates

Marketing and Communication

• Send promotional materials about our services
• Notify you about special offers and new properties
• Conduct market research and surveys
• Improve our website and services

Legal and Compliance

• Comply with legal obligations
• Protect our rights and interests
• Prevent fraud and ensure security
• Maintain business records

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment processors for booking transactions
• Email service providers for communications
• Analytics providers (Google Analytics, Facebook Pixel)
• Customer support platforms

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• In case of emergency to protect user safety
• To prevent fraud or illegal activities

Business Transfers

• In connection with mergers, acquisitions, or asset sales
• As part of business restructuring

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information
• Staff training on data protection

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Retention Periods:

• Booking information: 7 years
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)
• Customer support records: 3 years

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Know what personal information we have about you

Correction and Updates

• Correct inaccurate personal information
• Update your contact preferences
• Modify your account information

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

Communication Preferences

• Unsubscribe from marketing emails
• Opt-out of tracking cookies
• Manage cookie preferences

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics for website performance
• Marketing Cookies: Facebook Pixel for advertising

Third-Party Services

• Google Analytics: Website analytics and performance tracking
• Facebook Pixel: Advertising and remarketing
• Social Media: Integration with social platforms

Managing Cookies

You can control cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Appropriate technical and organizational measures

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

ELForest Estate
Email: elforestbydsg@gmail.com
Phone: +62 819 4328 5662
Address: Melinggih Kelod, Payangan, Kabupaten Gianyar, Bali 80572

Governing Law

This Privacy Policy is governed by Indonesian law. Any disputes arising from this policy will be subject to the jurisdiction of Indonesian courts.